A commercial laboratory operating a high-tech analytical facility in a remote production control environment in Indonesia, suffered the failure of a power supply of one of the analytical instruments. Local manufacturer support could not supply the part.


We used our network to locate the critical part within hours even without having sold this product before. The part was brought to the office, checked and re-packed by our team and then delivered to DHL after hours by the Managing Director.


The customer received the goods within 24 hours and were operational again within 36 hours thus minimising the inconvenience to the mining and loading activity of their customer.