Query
How can WESTREF act as the key consumable provider to a non-gold mine support laboratory in remote Australia? The laboratory does not have the need for any of WESTREF manufactured product, yet orders on a monthly basis to meet its needs.
Answer
The answer is Service. WESTREF understands laboratory function and the support required in a remote environment. This knowledge, combined with good communication and can-do attitude ensures the laboratory function is not interrupted by supply. The mine supported by this laboratory now uses Western Refractories for sourcing more obscure mine supplies.